"Does Tuesday work?" "No, how about Thursday?" "Thursday's no good, what about next week?" Nobody enjoys this. Nobody needs to keep doing it.
There's a very specific back-and-forth that happens before almost every trade appointment gets booked: a volley of texts or calls trying to find a slot that suits everyone, usually stretching over several days before anything actually lands in a diary. It's not anyone's fault. It's just a genuinely inefficient way to book time.
Why this keeps happening
Neither side can see the other's availability, so every proposed time is a guess that might get rejected. Multiply that by every customer, every week, and it's a meaningful chunk of admin time spent just agreeing when to talk about the actual job.
The fix is embarrassingly simple
Send a link, let the customer pick from genuinely available slots, done. No guessing, no back-and-forth, no double-booking because two people were negotiating the same window at once. Booking links exist for exactly this - they remove a whole category of pointless admin, not by adding a feature, but by removing a negotiation nobody needed to have.
The verdict
Nobody's diary tennis match has ever been the highlight of anyone's week. There's no reason it still needs to be part of yours.