The Job That Went Wrong Because Nobody Asked the Right Question First
Half the surprises on site aren't really surprises. They're questions that should've been asked before anyone turned up.
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Customer Management
Guides on customer management for UK service businesses - practical, no-fluff advice from the Pipeline team.
Escaping a Spreadsheet Without Losing a Decade of Customers
The main thing keeping most businesses on their old spreadsheet isn't loyalty to Excel. It's fear of losing everything in it.
One Customer, Six Bathrooms: Managing Repeat-Site Work
Landlords, letting agents and repeat clients rarely have just one property. Your records shouldn't pretend they do.
Why 'Just Check Dave's Phone' Isn't a Customer Database
Every business has a Dave. Every business is one holiday away from finding out how much of it lives in his contacts app.
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